Our terms.

Last updated 21 October 2026

About these terms

These terms apply whenever you buy a service from Autimate, based in the North East of England. We always confirm the price and scope in writing before you pay. Questions about anything here? Email [email protected].

Payment

• AI Tools Assessment (£299): paid in full upfront, before the discovery call is booked.
• Implementation add-on (£499): paid in full upfront.
• Bigger projects (building a tool, connecting a workflow, full AI integration): a 50% deposit to start and 50% on handover.
• Invoices are due within 14 days. If payment is more than 14 days late, work pauses until it is paid.

The guarantee

If the assessment report does not identify at least five hours a week of time savings, you can claim a full refund, not credit, within 30 days of your review call.

Cancellation

• Assessment and add-on: no refunds once paid. The five-hour guarantee still applies.
• Bigger projects: if you cancel, we keep the deposit, nothing further is owed, and you receive whatever has been built so far.

Changes

Small tweaks within the agreed scope are included. Anything new or outside the agreed scope is quoted in writing before work starts.

Ownership

You own your tools, workflows, reports and data once you have paid in full. Autimate keeps its general know-how and reusable templates.

Running costs

Software, hosting and AI usage (for example ChatGPT seats, automation tools, servers or usage charges) are paid by you directly, in accounts in your name. We set out the expected running costs before any work starts.

Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last changed. The terms that apply to your work are the ones in place when you agreed it.